NETOPS Corporation | Managed IT Solutions



Are your computer systems equipped to handle your increasing workload? Is computer downtime becoming more frequent? Are you considering hiring a full time IT person?
NetOps Corporation is your full-time, round-the-clock IT department. We offer a suite of hardware and software services, addressing the needs of small, mid-size and large companies in today’s technologically advanced marketplace. No matter your company size, you can now have personalized IT service just like your larger competitors. NetOps Corporation brings these options to you in a unique, all encompassing managed IT solution called INSIGHT. This multi-level plan combines round-the-clock monitoring with such options as website and DNS hosting, onsite technical and management reviews, onsite support, and back up and disaster recovery. You choose the services you want, at the price you can afford.


We’ve divided INSIGHT, our new managed IT solution into three tiers, each with its own set of benefits, depending on your company’s specific needs. With NetOps on your team, you can stop worrying about your computers—that’s our job now. No more time spent waiting for the computer repair guy to show up	(we offer remote and onsite response), no lost data (with near real-time backups and offsite copies of data), virtually zero downtime (our remote monitoring and patching takes care of that) and no more saying: I wish I had called a real IT company (we are your IT department).



INSIGHT offers total management, maintenance and support of your computers and servers for a flat monthly fee. We will proactively maintain your computers to ensure they are running at peak performance.

	Preventative Maintenance, Spyware/Virus/Backup Monitoring, and Inventory Management With the INSIGHT Monitor plan, you immediately upgrade your IT service. We provide the preventative maintenance you might expect from any other IT provider once a month, on a daily basis. We monitor your network for spyware, virus activity, and failed backups and keep your systems patched and updated. Add to that our Client Support Portal where users can search our technical knowledge base, check the status of or open support incidents and the *INSIGHT Monitor* plan is your first step toward worry-free computer maintenance.

	Preventative Maintenance and Unlimited Remote Support for Workstations, Servers, Firewalls, and Routers *INSIGHT* Manager gives you the prevention and cure all in one. We apply the rigorous preventative maintenance schedule and remote monitoring software from our *INSIGHT Monitor* plan to put us closer to your network. *INSIGHT Manager* adds unlimited remote support for your desktops and servers and user access to our live service desk for remote support by phone and over the internet. If something happens to your systems, it’s our problem – not yours.

	Preventative Maintenance and Unlimited Onsite Support for Workstations, Servers, Firewalls, and Routers - a Complete Managed IT Solution For the company that needs a comprehensive IT department from help desk support right up to a CIO, the INSIGHT Defender plan gives it all for less. *INSIGHT Defender* extends the benefits of our *INSIGHT Manager* program to include unlimited on site support for covered systems. And, we still perform all of the monitoring and maintenance of the *INSIGHT* Manager plan, so you won’t encounter the problems in the first place. You receive complete IT service at a cost much lower than hiring a full-time IT staff—and without the headaches. With INSIGHT Defender you get one price for everything. No surprises, just superior service.

	Monitor	Manager	Defender
Virus Protection Software w/ Daily Management and Scanning
Daily Spyware Protection, Prevention and Removal
Daily Backup Monitoring
Patch Management for Microsoft Operating System Software
Weekly Defragmenting and Hard Disk Scanning
24/7 Alert Monitoring and Monthly Reporting
Access to NetOps Client Support Portal
Spam Protection and Email Virus Filtering
Included Remote Support for All Covered Devices
Quarterly On Site Technical and Management Reviews
Access to the NetOps Helpdesk
Included Onsite Support for All Covered Devices

Upgrading or replacing hardware or software normally requires on-site service. Addition of, or replacement of, equipment is considered project work and is not covered under this agreement. Project work will be bid and billed separately. Fees do not include the cost of new or replacement hardware, software, cabling or other equipment that may be required to perform services under this agreement. Client will be quoted a price for new or replacement equipment prior to installation, and will sign an authorization and be billed separately. INSIGHT Managed IT Solutions require a compliance phase, which standardizes your systems and environment. This is bid separately after a network audit and is required prior to activating INSIGHT. NetOps will audit the device count monthly and adjust billing accordingly as devices are added or deleted.